Calm, clear help — no judgement
Upload or photograph your letter. We tell you what stage you're at, your deadline, and your options — in plain English or your own language.
Tap the one that looks like yours.
The earlier you act, the more options you have. Wherever you are, there's still something you can do.
Reminder
Pay the missed amount within 7 days and your instalments carry on.
Final notice
Ask the council for a new instalment plan — many will agree.
Summons
Contact the council before the hearing; you can still agree a plan and may avoid extra costs.
Liability order
Fill in the council's income form and offer an affordable arrangement.
Enforcement agent
Contact them quickly — ask for a payment plan or a hold if you're vulnerable.
Deductions from wages/benefits
Ask for the rate to be reviewed if it leaves you unable to pay priority bills.
Snap your letter with your phone, or upload a PDF.
Your stage, your deadline, what happens next, and your options.
Request an instalment plan, dispute, appeal a PCN, or ask for enforcement to be put on hold — or let CallSense ring them for you.
Early-access prices
FREE
What stage you're at, your deadline, and what happens next.
£4.99
Per letter. Full explanation, your options, and a ready-to-send reply letter.
£7.99
Our A.I. agent (it always says it's an A.I. agent) calls the council or enforcement agent for you, explains your situation, and you get a summary by text and email.
Only with your permission
Included free
Explanation and letters in 20+ languages.
FREE
Single person discount, Council Tax Reduction, and band check signposting.
No VAT is charged. Nothing to pay today — early access is free to join.
LanguageSense explains your letter and writes your reply in 20+ languages — included free. Your reply to the council is always in English.
Be one of the first to try CouncilDebtSense. It takes 30 seconds.
These independent organisations give free, confidential debt advice.
If you have other debts like credit cards or loans, speak to a free debt adviser before choosing which to pay first.
No. We explain letters and help you respond. We're not a debt advice service, we don't advise on credit debts like cards or loans, and we'll point you to free independent advisers where that's the right step.
Only if you choose to tell them. Reply letters are written from you, in your name. If you use CallSense, our A.I. agent tells them it's an A.I. agent calling on your behalf, with your permission.
Yes. Our planned policy is that letters are stored securely and deleted after 90 days. We'll confirm the final policy before launch.
You're not alone and there are still options. Speak to a free debt adviser (links above) — they can help you work out your priority bills, like council tax, rent and energy, and talk to creditors for you.
No. Our A.I. agent always says it's an A.I. agent calling on your behalf, with your permission.